Interim Property Accounts Officer – Woolwich, London

Austin Dean Recruitment is seeking a dynamic Property Accounts Officer to join a reputable team in Woolwich, London. This is an exciting opportunity to contribute to the Home Ownership Service (HOS) while enjoying competitive pay and a supportive work environment.

Role Details:

• Pay: £22 per hour
• Hours: Monday to Friday, 09:00 to 17:00
• Location: Woolwich, London
• Type: Interim 6 months

Role Overview:
As a Property Accounts Officer, you will be responsible for the collection of all income relating to HOS functions, including service charges. You will manage a portfolio of accounts through the entire recovery process, including legal action, while ensuring compliance with Greenwich Council’s procedures and relevant legislation.

Key Responsibilities:

• Maximise HOS income by meeting personal and organisational performance targets.
• Advise HOS customers on payment plans, service charge loans, payment options, and reductions, providing accurate calculations.
• Deliver exceptional customer service, addressing complex queries, disputes, and complaints, including those from MPs and council members.
• Monitor and manage a portfolio of accounts, taking proactive steps to minimise arrears.
• Investigate and resolve disputes in collaboration with service providers, ensuring timely and effective resolutions.
• Maintain accurate records and issue regular account statements to HOS customers.

Requirements:

• Proven experience in property accounts management or a similar financial role.
• Strong understanding of income recovery processes, service charges, and associated legislation.
• Exceptional communication and customer service skills, capable of handling complex correspondence and complaints.
• Analytical skills with a proactive approach to resolving account discrepancies.
• High attention to detail and proficiency in account management systems.

Why Work With Us?

• Competitive hourly rate of £22.
• Standard weekday hours for a great work-life balance.
• Opportunity to make a meaningful impact within Greenwich Council.

If you are a proactive and results-driven Property Accounts Officer with a passion for delivering high standards, apply today!

Join Austin Dean Recruitment and take your career to the next level in Woolwich, London.